FINESSE Looking for Senior Associate – Inside Sales & Customer Support(IT Sales) at Jaipur, Rajasthan Full Time

Job title Senior Associate – Inside Sales & Customer Support
Department Coverage
Reporting to Team Leader – Inside sales and Customer service
Location Jaipur, India

• Responsible for advancing the sales process, closing new business and achieving/assisting in sales targets.
• Actively participate in the planning and execution of company’s marketing activities providing vital inputs

based on his/her interactions with prospects.

• Support and service existing customers on their queries/issues.

DETAILED DESCRIPTION
Inside Sales:

• Work on sales leads received from transactions on the platform, sales personnel on the ground, digital

marketing sources etc.

• Establish connect with potential clients, explain product/service capabilities, finalise sales presentations etc.
• Assist in creating RFP responses.
• Discuss terms with potential clients.
• Address queries raised by the potential clients.
• Liaise internally for any approvals.
• Finalisation of contracts and closure of deals.
• Ensure receipt of subscription fee as per terms.
• Assist the RMs in the execution of their account and territory plans.
• Support the company’s strategic and ongoing marketing awareness campaigns and drive prospect

participation to internal and external events & webinars.
Customer support:

• Extend support to clients during the onboarding process.
• Attend to any queries from clients on subscription plans and their renewal.
• Record any customer complaints and escalate to appropriate level to have it resolved.
• Regular calls to existing clients to proactively service them and attend to their needs.
• Resolve any issues faced by clients in payment of subscription fee.
• Address any queries of clients relating to transaction processing by internally coordinating with the relevant

departments and calling back the client with resolution.

• Guide customers on any IT related issues on platform or arrange for expert services to have it resolved.
• Closely work with Relationship Managers and understand customer requirements to offer the best level of

service to each category of customers.

• Handle any queries raised by referral partners w.r.t. customer service.
• Systematic documentation of customer logs, turn-around time, complaint resolution etc.
• Produce regular MIS on customer complaints, turnaround time analysis, resolution results etc.

JD: Senior Associate – Inside Sales & Customer Support

STAKEHOLDER MANAGEMENT
Key Internal Relationships:

• Relationship Managers
• Legal Officer
• IT Division

Key External Relationships:

EDUCATIONAL/EXPERIENCE

• Post Graduate specialising in Marketing/Finance.
• Prior experience in sales/inside sales highly preferred.
• Knowledge of IT applications would be beneficial.

SKILLS/COMPETENCY REQUIREMENTS

• Sound understanding of sales management and sales process.
• Good listening and conflict-resolution skills.
• Excellent verbal and written communications skills with customer friendly attitude.
• Ability to negotiate deals.
• Working knowledge of trade finance products.

Job Type: Full-time

Salary: ₹41,666.00 – ₹50,000.00 per month

Schedule:

Speak with the employer
+91 9571065776