Silicon Labs Looking for Senior IT Support Manager II at Hyderabad, Telangana, India Full Time

We are Silicon Labs. We are a leader in secure, intelligent wireless technology for a more connected world. Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem and robust support make us the ideal long-term partner in building advanced industrial, commercial, home and life applications. We make it easy for developers to solve complex wireless challenges throughout the product lifecycle and get to market quickly with innovative solutions that transform industries, grow economies and improve lives. 

Who We Are

We are Silicon Labs. We are the leading provider of silicon, software, and solutions for a smarter, more connected world. Our portfolio of industry leading wireless solutions includes Bluetooth, Zigbee, Thread, Z-Wave, Wi-Fi, Proprietary Wireless and other emerging technologies driving the next generation of IoT products.

Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem and robust support make us the ideal long-term partner in building advanced industrial, commercial, home and life applications. We make it easy for developers to solve complex wireless challenges throughout the product lifecycle and get to market quickly with innovative solutions that transform industries, grow economies and improve lives.

silabs.com

The Role:

As a member of the IT Infrastructure team leadership, you will provide hands-on and managerial support for all technical Server support and architecture. Your primary role will be the enterprise-wide Servers, Infrastructure Services, and Infrastructure related Applications. You will own and manage the IT infrastructure standards for enterprise IT globally to include updating, patching, and security. A peer on the Infrastructure leadership would be the Senior IT Support Manager II – Networking. Together, these two roles own and manage the global enterprise IT Infrastructure for Silicon Labs.

At Silicon Labs we have a strong culture of innovation & simplicity, the successful candidate will be able to embrace those key tenets in working with the Silicon Labs team to achieve our goals. As such, you should have a strong passion for technology and solving business problems with IT.

Senior IT Support Manager II – Servers Responsibilities:

Overview:

• Responsible to oversee and conduct monthly maintenance on all server infrastructure and applications with minimum disruption to business enterprise production
• Oversee deployment, application deployment, configuration, set policy, conduct maintenance, and enforce security infrastructure systems across global organization
• Maintain vendor relationships, identify areas for improvement, track industry trends, and advise Infrastructure team on equipment selection.
• Monitor the Server infrastructure and resolve issues and errors
• Collaborate with others within the IT organization as well as the Application Support teams on design and strategy
• Participate in maintenance and incident response functions and respond promptly to Server and system problems
• Provide regular status and project updates to leadership including regular trends and statistics related to systems and overall health and metrics of the current state of Infrastructure systems.
• Must be able to work outside of standard business hours. This position requires, on occasion, the ability to work evenings, weekends, and holidays
• Ability to work independently and as a team member and establish and maintain cooperative working relationships with coworkers
• Work closely with the Silicon Labs SecOps team to ensure services remain secure and available
• Follow up with client, provide feedback and see problems through to resolution
• Extensive work experience in global enterprise environment with diverse & global team members
• Effectively plan, and manage public cloud infrastructures for Silicon Labs
• Participate in requirement gathering calls from business owners, clearly understand and document requirements, suggest solutions in line with Silicon Labs standards, work with technical teams, ensure the solutions are delivered on time and documented in Confluence
• Clear the roadblocks for Server Infrastructure team by working with lateral teams and senior management
• Articulate critical technical ideas/solutions to the Server team, upper management, peers and larger audience
• Showcase the progress, contribution of the team to management using presentations, dashboards and metrics.
• Make connections with cross functional teams and explore the tools and solutions available with them and see how they can contribute to the Server Infrastructure improvement and automation
• Work closely with project management office (PMO) to brainstorm the solutions, provide the technical support, highlight the risks, etc.
• Understand the Silicon Labs nature of business (IoT), identify and propose the infrastructure, security architectures industry best practices and ensure we are on par with standards
• Follow the management and business directions closely and think ahead to plan the Server infrastructure to support near future business needs

Skills / Qualifications:

• Bachelor’s Degree preferred (preferably in Computer Science, or information Technology / Engineering), with Relevant field experience
• Min 8-12 yrs of Hands-On experience in enterprise security & engineering specific experience
• Extensive experience in Microsoft Active Directory and related services.
• Experience with Windows Servers, deployment, Security, Roles and Features.
• Co-located Datacenter Design and Operations
• Understanding of LAN, WAN, Wireless, routing and switching.
• Experience with DevOps tool suites; examples include Git, Bitbucket, Bamboo, Jenkins, Concourse etc.
• The ability to take complex technical concepts and present them to a range of technical and non-technical audiences.
• Can work independently with minimal instruction on day-to-day work
• Ability to set priorities for and execute projects
• Excellent communication skills

Additional Preferred Experience as a part of Enterprise IT:

• Communicate technical information to both technical and non-technical personnel
• Act as participant in the development of information technology and infrastructure projects
• Conduct training programs designed to keep Server Team updated on the technology roadmaps
• Triage, diagnose and/or transfer work requests and incidents to appropriate groups
• Work on complex technical issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Determine best methods and procedures on new assignments and will coordinate activities with other personnel
• Manage the Server team’s ticket backlog and day-to-day IT activities
• A combination of knowledge of any of the following IT platforms and concepts:
• O365/Exchange
• Active Directory
• Linux/Unix
• Microsoft Office
• ServiceNow
• Confluence/JIRA
• SCCM
• SCOM
• RDS
• Network functionality and security
• Okta/MFA
• VMWare
• Zoom and A/V components such as TV’s, projectors, conferencing systems
• Any other tasks assigned by IT Director – Infrastructure

Your Benefits & Perks

Not only will you be joining a highly skilled and tight-knit team where every engineer makes a significant impact on the product; we also strive for good work/life balance and to make our environment welcoming and fun.

• Equity Rewards (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Insurance plans with Outpatient cover
• National Pension Scheme (NPS)
• Flexible work policy
• Childcare support

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.