SBA Info Solutions Pvt Ltd Looking for IT Help Desk Support at Bengaluru, Karnataka Full Time

Understanding the customer reported IT incidents & provide resolution within SLA.

Timely escalations to vendors & backend teams for quicker resolution.

Hard-skills:

– IT service management (incl. Ticket handling

– Incident, Problem, Change Management) – Reporting & documentation

-Timely escalations to backend team & vendors & tracking to closure

– knowledge in mailing & linux would be added advantage

– Atleast 1 year in customer handling in a process oriented IT support industry.

Growth Possibilities:

– Progress towards core IT which includes mailing infra & its components

Educational Qualification- Any Graduate

Job Type: Full-time

Salary: ₹100,000.00 – ₹300,000.00 per year

Schedule:

Ability to commute/relocate:

• Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)