First Abu Dhabi Bank Hiring For Engineer- Manager – IT Help Desk at Bengaluru / Bangalore Full Time

Job Description

Key Accountabilities:

Generic Accountability

• Engineer as part of the Core Delivery team aligned to a particular service
• Ideally through experience you will enhance your skills across multiple specializations

Job Context:

Specific Accountability

• Works across multiple Service Delivery Teams
• Supports with data requests, creation of new reports and liaises with DWH Service Team
• Specialisation:
• Software Development
• Test
• Support
• Network
• Security
• Application
• Platform
• DevOps
• Cloud
• Data
• Database
• Infrastructure

Qualifications

• Fundamental understanding of Security Technologies & Products
• TCP/IP fundamentals
• BTPAM
• Forward Proxy and Reverse Proxy
• Cloud Proxy
• Hands-on endpoint security solutions.
• Email Gateways
• APT Solutions (Sandblast)
• Plan and execute simple network & security upgrade and migration/integration activities.
• Plan and execute the Datacenter Implementation Activities w.r.t Security Technologies and Solutions.
• Experience in Software Development Life Cycle or Service Management (e.g., Incident, Problem, Change, Configuration, Availability, IT Continuant Management)
• Ability to identify requirements and create a solution architecture that meets identified requirements.
• Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it.
• Improves team operation practices by incorporating best practices
• Service Management, scripting, packaging tools, or programming knowledge in various software languages
• Strong analytical and reasoning skills with an ability to visualize processes and outcomes.
• Ability to develop test plans and quality assurance procedures.
• Recommends changes in policies and procedures.
• Hands-on experience in installation configuration and troubleshooting of network and security products in a multivendor environment.
• Experience in performing analysis and diagnosis of complex network and security problems in large data centers.
• Experience in problem solving on IP core network/security including routing convergence issues.
• Strong analytical approach to diagnose and resolve any issue, and to synthesize complexities into clear communication and action plans.
• Require excellent communication skills with a firm hand on documentation and presentation.
• Associate business context to technical issues and bridge the comprehension gap between technical audience and non-technical audience.