Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
What you will be doing:
Assisting the clients in the US with setting up Remote Deposit software on their computer and also assisting them with the troubleshooting in case if they are facing issues while using the applications.
What you will be doing:
Entry level role. Basic help desk skills with moderate level of proficiency.
Works under close supervision while learning different aspects of level one support.
Recognizes importance of customer satisfaction and works towards achieving high levels of customer satisfaction daily.
Demonstrates effective customer service through use of soft skills and troubleshooting skills when dealing with external clients and vendors.
Can handle a high volume of calls and is able to resolve a majority of client issues by asking probing questions to define issues.
Resolves client issues efficiently and effectively by having a good understanding of different systems, applications and support procedures.
Collaborates with team supervisor and peers to resolve more complex and critical issues.
With guidance and coaching, can identify and escalate complex issues to level two support areas.
With supervision and mentoring, is able to learn and identify root cause of more complex issues and identify troubleshooting steps for future client inquires.
Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
Asks probing questions to gather relevant information on routine and complex calls.
Uses effective listening skills to develop understanding of client questions or issues.
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and nontechnical personnel.
Recommends solutions including new acquisitions and upgrades.
May have expertise in commonly used business applications.
May handle phone and email assistance as well.
Other related duties assigned as needed.
Education Requirements: Bachelor’s degree or the equivalent combination of education, training, or work experience.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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