Fitelo Looking for Technical Support Executive at Sahibzada Ajit Singh Nagar, Ludhiana, Punjab Full Time

Technical Support

Experience Required: 2+ Years
Open position: 2.
Work Location: In Office

Job Overview:

Fitelo is one of the fastest-growing companies. We all work together to serve our clients in the best possible way, and we like to have a lot of fun while we are at it. We are looking for
Technical Support to provide enterprise-level assistance.

Job Duties:

● Research and identify solutions to software and hardware issues

● Diagnose and troubleshoot technical issues, including account setup and network configuration

● Ask customers targeted questions to quickly understand the root of the problem

● Track computer system issues through to resolution, within agreed time limits

● Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

● Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

● Provide prompt and accurate feedback to customers

● Refer to internal database or external resources to provide accurate tech solutions

● Ensure all issues are properly logged

● Prioritize and manage several open issues at one time

● Follow up with clients to ensure their IT systems are fully functional after troubleshooting

● Prepare accurate and timely reports

● Document technical knowledge in the form of notes and manuals

Skills Required:

● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT

Help Desk Technician or similar role

● Hands-on experience with Windows/Linux/Mac OS environments

● Good understanding of computer systems, mobile devices and other tech products

● Ability to diagnose and troubleshoot basic technical issues

● Familiarity with remote desktop applications and help desk software (eg. Zendesk)

● Excellent problem-solving and communication skills

● Ability to provide step-by-step technical help, both written and verbal

● BS degree in Information Technology, Computer Science or relevant field

● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Industry Type -Wellness / Fitness / Sports / Beauty

Employment Type – Full Time/ Permanent

Education – Any Graduate or Postgraduate- Any specialization

Location – Mohali

About Company

At FITELO, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals. You have an immense opportunity to learn and grow under the mentorship of our team who have experience working in some of the best organizations like Price water house Coopers,
Nissan, IIT, and IndusInd Bank, just to name a few.

Check out the links below to know more about us!

Website: https://fitelo.co Linkedin: https://www.linkedin.com/company/fitelo/mycompany/

Facebook: https://m.facebook.com/100064225620983/

Instagram: https://instagram.com/fiteloapp?igshid=YmMyMTA2M2Y=

Address: E- 190, 2nd Floor, SECTOR-74, Industrial Area, MOHALI, Punjab, India.

Interested candidates can share their CV at [email protected]

Job Type: Full-time

Salary: ₹10,629.66 – ₹34,118.78 per month

Day range:

Shift:

Ability to commute/relocate:

• Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 2 years (Preferred)
• total work: 2 years (Preferred)

Language: