Work From Office
Night Shift
5 Days Working
Both Side Cab+ Meal
Immediate joiner Required
Salary -30,000 to 35,000
Contact No-8383899798
Full Job Description
We are seeking a results-oriented IT Admin to manage our company’s computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers.
To ensure success as an IT Admin, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures.
Dialer Management Support
Drishti / therealpbx / Etitel etc.
· Troubleshooting of technical issue regarding with outbound & inbound campaign
· Co-ordinate with ISP and dialer support vendor for any related issue
· Create a New Service Inbound, Outbound, and new disposition Uploading the leads & configuring the DNIS numbers
· AOD, ACD Campaign Monitoring, Alarms and Trunk Monitoring
· Adjust Calling Strategies and Campaigns
· Dialer performance Co-ordinate between Operations, Client, Telecom, Network and Desktop teams for new project implementations and daily project related activities .
· Starting Servers & Services, Backup & Deletion of recording file and Delete Logs.
· Checking the Disk Space of LINUX, Restart LINUX Service and Server.
· Various type of Reports from Data View and CDR Reports
· Creation a new Agent Login Id / Service campaign / Queues Inbound/outbound
· Configuring TFN.
· User Id creation and mapping.
· Monitor system logs and activity on Dialer systems etc.
· Manage TFN & DID on forwarding portal .
Performing regular Backups of call reports & call recordings
.
Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
Professional Skills
· Installation and troubleshooting of different type’s software.
· Knowledge of troubleshooting different types of Hardware related issues
· Working with SAPPHIRE (Ticketing Tool)
· Resolving issue related to soft wares Remotely
· Installation, Customization and Administration of Windows 7,8. 1 & Windows 10.
· Making Antivirus Report, Low Disk Report, Encryption Report.
· Getting machines ready and complaint accordingly IT Policy
· Allocating machines for new user and existing
· Installations and Updating of Antivirus.
· Coordinating with concerned team to get the issue rectified
· Escalating calls to the concerned team
· Having knowledge of Active directory, Group policy, OU, Security group, Distribution group and etc.
· Having knowledge of DHCP “Dynamic Host Configuration Protocol”
· Having knowledge of WDS “Windows Deployment Service”
· MS Outlook, Configuration, Management and troubleshooting, backup\restore.
· Installation of Scanner, Printer of different Vender (HP, & Canon) and trouble shoot the setting and Configuration.
· Troubleshooting of network problems.
· Manage policy and configure of network Firewall like Sophos , Sonicwall etc.
· Create shared folders on file servers and manage security permissions.
· Configuring and troubleshooting Biometrics Attendance machine.
· Maintaining inventory of desktops, servers, laptop, IP’s
· Monitor system logs and user activity on systems.
· Good knowledge of Call Center functioning.
· Fully aware of the infrastructure and architecture of the BPO.
Job Type: Full-time
Salary: Up to ₹40,000.00 per month
Schedule:
Ability to commute/relocate:
Experience:
Shift availability:
Speak with the employer
+91 8383899798
Role– Product Sales &Marketing, Field Travel, Demo Presentation, Proposal documentation Key Competencies- · Experience – Minimum 2-4 years in B2B...
Apply For This JobWe are hiring IT Faculty with one the clients in Skilling and Educational Sector. Any candidate having good IT SKILLS...
Apply For This JobTextron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain...
Apply For This JobRoles & Responsibilities: – Trainee will work to initiate the sales cycle with new, current, and/or target customers. Lead generation...
Apply For This JobWe Are Hiring System Admin – Hardware The candidate should have experience in Hardware & Networking. The candidate should have...
Apply For This JobJob Description This is a remote position. Greetings from 2COMS Group. We are hiring Non-IT Recruiters( with BPO/KPO Staffing experience)...
Apply For This Job