Responsibilities
Mentor/Guide the teams to deliver on leads for different campaigns assigned
Ensure alignment of teams to deliver on leads as per the SLAs
Strategize and drive leads to execute procedures on work received
Ensure accuracy/quality of classification done
Knowledge management & transfer, close procedures adherence, compliance adherence, reporting etc
Manage multiple teams with a span of 15 to 20 BDE’s
Meeting Productivity targets with SLA adherence
Qualifications
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within the business
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