Our industry-leading platform helps companies of all sizes and industries achieve durable growth through customer-led growth strategies (Gainsight CS), product-led growth strategies (Gainsight PX), and community-led growth strategies (inSided). With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements.
A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight was certified as a Great Place to Work in 2021. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
The IT Security Engineer will drive the IT Security track of world-class products for Gainsight, a leading Software as a Service innovator which takes Security seriously. This role will own the security posture of the entire IT environment including laptops, BYOD phones, corporate email, Firewalls and SaaS security products. This role is the foundation level for lead control design and lead the projects to improve the control environment in future. The role takes pride in driving IT Security by closely collaborating with the IT organization and others in the security field.
What we are looking for:
2-4 years of hands-on experience in IT with minimum of 1-2 years in IT Security
Solid understanding of IT Security tools and processes.
Minimum 2 years of experience in patching and or email protection.
At least one industry certification: CEH, CompTia Security+, GSEC, CISSP,
Nice to have skills: Experience in metrics or Identity Access Management or governance
What you will do:
Drive Gainsight’s IT Security Operations, which is a cloud-based architecture
Implement, and monitor robust IT Security controls
Monitor IT Security program using metrics by setting up automation and dashboards.
Support the team in projects to improve the control environment. Example technologies include
Zero Trust Networking for laptops and desktops
Cloud-based web filtering
VPNs / Cloud VPNs
Email Security / Advanced phishing protection
Endpoint security / EDR
Secure Access Service Edge (SASE)
Cloud-based adaptive multi-factor authentication
Report, and drive IT Security metrics to measure progress
Respond to IT Security incidents as necessary
Understand and keep in sync with evolving cloud configuration, application configuration, technology standards, and frameworks.
Perform Proof of Concepts for new technology proposals for security posture.
Lead the organization in setting standards, procedures, and processes around IT Security with the IT organization.
Be passionate about threat hunting across IT Security landscape
Drive security culture with IT and own the IT Security function.
Values & Benefits: At Gainsight, we don’t believe in doing things as a “means to an end.” Life’s too short to have anything short of a joyful work environment that we passionately believe in. We think that “work vs. life” is a false choice created by pundits, cynics and consultants. We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together. Here are our 5 core values – Golden Rule: We try to practice the Golden Rule (“Do unto others…” and that sort of thing) by exercising reliability, trust and giving back to each other and our community. – Success for All: We believe that success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives. – Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do. – Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you-diversity breeds creativity. – Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is think more, not doing more. Why You’ll Love It Here – Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track! – Our Leadership: We offer the leading tech solution for driving Customer Success. – Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction. – Our Technology: Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface. – Our Impact: We help our customers make millions of dollars more per year. – Our Clients: Big companies like Box, Adobe, Marketo, and many others. – Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!). – Our Values: They are unique – Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends – Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships. Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO. Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records. Thanks for Applying:
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