Gee Kay Infotech Hiring For Technical Support 2 at Mumbai City Full Time

JOB DESCRIPTION FOR DESKTOP ENGINEER L2

Title: Desktop Engineer L2
Open Positions: 2
Work Location: Andheri (W), Mumbai
Work Timings: General Shift
Responsibilities:
a) Candidate will be responsible for troubleshooting of server, desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors at in-house as well as various remote locations.
b) Providing technical support, including identifying problem incidents with their subsequent resolutions.
c) Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners
d) Creating Profiles to users for customizing desktop settings
e) Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
f) Planning and executing routine repairs and system upgrades
g) Making use of helpdesk systems to prioritize work-load and updating queries and calls
h) Installed and configured various applications Software’s Like Linux, MS Office 2013,2016 /O365, MS 10Pro /11Pro, and MS outlook for mails access and, Internet Explorer, O365.
i) Regular Back up of data on site.
j) Ensure all software and hardware is up-to-date and install updates as required
k) Respond to support requests and assist in troubleshooting any problems that arise.
l) Maintain computer network, system and hardware of the office & colleagues also ensure it is working properly
m) Being able to solve all technical problems arising of hardware & software
n) Maintenance of systems to avoid failures
o) Support team in Maintaining the CRM & HRMS
p) Being able to support on web based solutions like websites, Domain, Servers etc…
q) Being able to update & maintain Apple I MAC and Apple laptops as well

Candidate Profile:
Experience:
3-4 yrs. of relevant experience in Desktop Support.

Qualification:
Technical Graduate/Post graduate/ Diploma

Requirements:
Good communication skills used to support various technical issues and server operation queries
Should have worked on Windows OS, MS Office, Outlook, Other standard software’s, to take initiative
Efficient problem solving and multi-tasking abilities
Additional Technical windows base certification will be preferable.

Key Words: Server Support, System Engineer