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Technical Support

Tech Mahindra Limited Hiring For Semi Technical Voice Process at Bengaluru / Bangalore Full Time

Job Description

Requirements
Strong communication, interpersonal, motivational, and organizational skills
Networking fundamentals (TCP/IP, M2M communications, etc.)
Cloud based management platform and application support
Documentation and creating knowledge articles
Capture serviceability and supportability requirements to improve support deliver to customers
Good understanding of computer systems, mobile devices and other tech products
Ability to work with hardware and software engineering on problem resolution
CRM tools such as Salesforce
Ability to provide step-by-step technical help, both written and verbal
Jira or other bug management tools
Additional certification in Microsoft, Linux, networking or similar technologies is a plus
Must Have
1+ year experience as a Technical Support Engineer, providing phone/call support for complex hardware or software solutions
Strong communication and fluency in English to provide phone/call support for complex hardware or software solutions to the customers
Working experience, certifications, or bachelor’s degree in technical field

Job Overview

  • Date Posted:
  • Job Title: Tech Mahindra Limited Hiring For Semi Technical Voice Process at Bengaluru / Bangalore
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