we have urgent opening with our esteemed client..
Designation: IT Service desk
Exp: Min 3 yrs
Skills Required(Any):
Requires exceptional verbal and written communication skills
as well as strong customer service and interpersonal skills
Willingness to work in any shifts including night shifts
Accountable to answer customer requests and assisting
customer either by email/chat or over the phone
Should be flexible for voice support
Ability to understand customer issue and route to appropriate
team
Should be ITIL Foundation certified
Must be a strong cross-team collaborator
Requires the ability to thrive in a demanding, fast paced
24*7*365 operations support environment, which may
occasionally require working after normal business hours or
weekends. Candidates might need to extend support during
Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the
defined SLA’s and KPI’s
Location:Chennai,Hyderabad,Pune
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