Open Positions: 2
Work Location: Reliance H.N. Hospital, Charni Road
Work Timings: General Shift (8am to 8pm) (8 hrs. shift)
Responsibilities:
· Serving as the first point of contact for customers seeking technical assistance over the phone or email.
· Responsible for logging tickets/calls, monitoring calls, assigning call to respective customer support engineer.
· Resolve the defined calls remotely without impacting abandon.
· Follow up with clients, support engineers, managers and vendors for pending calls.
· Ensures the compliance by adhering to the standard processes/templates defined for the department.
· Record issues and step by step resolution in ticketing tool.
· Ensure customer satisfaction through continuous status information.
· Encourage users to provide feedbacks
· Ensure customer satisfaction through continuous status information
· Encourage users to provide feedbacks
· Document internal support documentation (SOPs)
· Identify and suggest possible improvements on processes and procedures
· Learn new technologies and evolve as the team matures
Candidate Profile:
Experience:
· 0.6-5 yrs. of relevant experience in Service Desk or Call Coordination.
Qualification:
· Any Graduate/Post graduate/HSC+Diploma
Requirements:
· Need to work in a hospital environment.
· Good communication skills and confidence level.
· Should be self-motivated as well as a team player.
· Problem solving skills and multitasking ability.
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 – ₹30,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Speak with the employer
+91 7506079397
Application Deadline: 20/09/2022
Expected Start Date: 26/09/2022
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