Welcome to the relentless pursuit of better.
Inviting applications for the role of Manager-IT Incidents
Responsibilities
The role is to manage Major IT Incidents related to different platforms, technologies and coming from across the organization.
o Preventing issue recurrence – Stopping repeat incidents, even minor incidents, is one of a problem manager’s top priorities. If they repeat frequently, then they can have a major impact on a business. The problem manager will analyse incidents and prioritize them according to the business impact they represent.
o Minimizing business impact of incidents – Incidents can have a big impact on business productivity. The problem manager’s task is to understand why incidents are occurring, diagnose root causes and identify the long-term fixes and workarounds to minimize impact and disruption to normal business activities.
o Ensuring resources are aligned with the highest-value opportunities – Not all problems require action and not all actions should be given the same priority and attention. Without careful analysis and planning, it is very likely the wrong issues will be addressed. There are situations where a good workaround may be a better solution than removing the root cause. A problem manager with good analytical skills will be able to identify where this is the case to ensure the organization’s scarce resources are applied to the highest-value opportunities.
o
Qualifications we seek in you!
Minimum Qualifications
Preferred Qualifications/ Skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
2
JobManager
Primary LocationIndia-Gurugram
Education LevelBachelor’s / Graduation / Equivalent
Job PostingJan 31, 2023, 12:46:06 PM
Unposting DateOngoing
Master Skills ListCorporate
Job CategoryFull Time
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