Genpact Looking for Senior Associate – IT Support First line technician at Hyderabad, Telangana Full Time

With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here! Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Senior Associate – IT Support First line technician

Responsibilities:
Second and tertiary level IT support for enterprise datacenters and technical service systems

Delivery of excellent service to consumers (internal and external)

Responsible for adhering to SLA’s and communication protocols

Onsite support as needed for Deployments/Changes/Projects

Analyze/Resolve incidents in global Production/Test/development Environment

Proactive monitoring of the Datacenters and resources within, running all systems and report issues

24×7 on call support as needed

SOX and GxP compliance fulfillment

Project participation and application management

Local premises knowledge understanding of manufacturing plant and warehouse is required for this position – Network patching, switch placement etc.

Qualifications we seek in you!

Minimum qualifications:
Specifically knowledgeable in Microsoft, VmWare and EMC storage environment

Expert knowledge and skills on Cisco technology, preferably certified.

Knowledge and skills supporting of Data Center services

Knowledge and skills supporting Cloud services (AWS/Azure/Google)

Must have a minimum year’s experience supporting large Cisco environments

Must have hands on experience with Databases (preferably MS SQL)

Must have knowledge of Monitoring tools (like PA Monitor, SCOM, Solarvinds Dell insight, etc.,)

Strong troubleshooting skills to triage issues related to applications

Must be able to engage in problem-solving skills to help identify and solve potential issues

Preferred: Bachelors degree in Computer Science or similar field, certification on above product lines considered a plus

Languages:
Fluently English, and preferably Swedish

Coverage:
08:00-17:00 CET, on site other times 24/7 on call by demand.

Preferred qualifications:
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube

JobSenior Associate

Primary LocationIndia-Hyderabad

Education LevelBachelor’s / Graduation / Equivalent

Job PostingFeb 10, 2022, 2:29:16 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time