Ghrs Training LLP Hiring For Urgent Hiring For MNCs || Technical Support || International Voice Process || Upto 4LPA at Pune Full Time

Must have

Skills:

Minimum 2 years of experience in Service Desk/ Tech support process / Cloud Computing Process
Excellent communication skills C1 equivalent proficiency
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Ready to work in shifts 24/7

Technical expertise:

1. Knowledge of cloud computing and types of cloud computing
2. Knowledge of Mail server settings IMAP , POP and SMTP
3. Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
4. Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
5. Experience in working on Active Directory
6. Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol )
7. Experience if SSON (Single Sign On)
8. Experience of API (Application-Programming Interface)
9. Intermediate knowledge of Prevention of Spam, Phishing and Malware
10. Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
11. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, 12. Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
13. Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
14. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
15. Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
16. Basic networking knowledge