Global Payments Looking for Technical Support Analyst at Noida, Uttar Pradesh Full Time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Service Desk Analyst will use technical trouble-shooting ability, problem solving skills, and excellent

customer service attitude to serve our customers. This role is responsible for providing the first-line

telephone/email technical support of hardware, systems, sub-systems, and/or applications for

customers and/or employees – including deskside support. The Service Desk Analyst also answers basic

questions about installation, operation, configuration, customization, and usage of assigned products.

This role applies basic diagnostic techniques to identify problems, investigate causes, and recommend

solutions to correct common failures, as well as escalates complex problems to higher levels of expertise

within organization.

Responsibilities will also include configuration and administration of Service Desk Call Management

Software (CA Unicenter product suite), performing the Asset Management function for the organization,

and helping to automate business processes as related to IT Support.

Responsibilities :

• Serve as first point of contact for user workstation and technology issues.
• Prioritize and resolve end user issues in a reasonable time frame.
• Create new user accounts and configuration of PC’s with customized settings and software.
• Create and deploy new system configurations over a multi-user network.
• Provide after hours on-call support for emergency issues.
• Provide Asset Management function (procurement and maintenance of inventory of all

equipment).

• Provide input into the creation of helpdesk documentation and procedures.
• Assist with implementation and on-going improvement of Service Desk Software Solution.

Skills/Education/Experience :

• At least 2 years experience in desktop support or other related IT field.
• Preferred educational background: College Degree and/ or completed Technical Certifications

such as A+, MCP, MCSE or hold current student status.

• Knowledgeable with Windows Windows 7/XP/2000 and Microsoft Office Suite.
• Basic understanding of LAN level networking concepts and devices.
• Experience troubleshooting VPN connectivity issues.
• Experience supporting clients on a 2000/2003 Active Directory Network.
• Strong customer service, communication, and organizational skills.
• Ability to handle high stress situations.
• Ability and willingness to work with and learn new technologies.
• Ability to work for periods under little or no supervision.
• Successful candidates will possess basic technical skills in the following areas: PC hardware for

workstations and laptops, Network troubleshooting, VPN troubleshooting, Windows operating

systems, MS Active Directory, Blackberry/iPhone/iPad Support, and applications such as

Microsoft Office/Outlook products.

• MAC HW/SW skills also a plus.
• Experience with Call Management Software (such as CA Unicenter, BMC Remedy, Peregrine

Service Center, HP Openview, etc).

• Position may require some heavy lifting and physical activity in the form of unpacking

equipment.

• As provided in NetSpend’s Background Check policy, eligible candidates may be subject to drug,

criminal history, and credit checks, which will be conducted and used in accordance with

applicable local, state, and federal laws.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.