GlobalLogic Looking for Technical Support Manager IRC186314 at Gurgaon, Haryana Full Time

Job: IRC186314

Location: India – Gurgaon

Designation: Manager

Experience: 5-10 years

Function: Engineering

Skills: eCommerce and Retail, Program Management

Work Model: On-Site/Office

Description:
Our team is looking for a Senior Technical Program Manager, who can demonstrate their deep technical knowledge, loves solving real-world business problems and dedication to innovative thinking to ensure the programs align well with leadership’s plans and aggressive timelines.

You will work across the Product and Technical organizations, cross-functional teams and be a part of reshaping how our customers leverage loyalty features from beginning to end. This person will be accountable for driving the delivery of business solutions that improve business processes, surface measurable insights, and support executive decision-making along with a strong desire to grow as a thought leader in technology stack

Requirements:
6+ years of program/project management within a technology environment, with a dynamic record of successful delivery of complex software systems or services

Prior experience as a scrum manager or agile product owner

Bachelor’s or Master’s in a technology focused business degree or related technical field or equivalent related professional experience

Business/Process Analyst experience a plus

Preferences:
Core Competencies:
High energy and a positive outlook

An entrepreneurial spirit with the ability to drive innovation independently

Passion to make things better at every opportunity

Ability to credibly coordinate between technical teams and business partners and leaders

Strong communication, relationship, and engagement skills

Job Responsibilities:

• You have 6+ years of program management experience in an eCommerce project with exposure to core platform and API development. Exposure to Loyalty domain is desirable

Program management expertise with communication, schedule, scope, and risk management

Experience in managing multiple large software programs with cross dependent teams

Accomplished practitioner of Agile methodologies beyond simply running agile ceremonies, should understand how to use agile practices to best support the technology teams

Very good at multi-tasking, innovating, self-directed and a great team mate to work with

Detail oriented, yet able to look at a wide array of technology and domain choices & identify what truly matters; problem solving, and risk recognition and mitigation skills is a must

Effective written and verbal communication with multiple levels of business, partners, and technical leadership

Comprehensive understanding of software development processes (development, configuration, testing, and deployment) is critical in this role

• You will have the opportunity to lead high priority projects across the platform and organization that help deliver innovative loyalty solutions effectively, efficiently and contribute in expanding global customer base, ease partner onboarding/integrations and eventually improve customer stickiness with our brands. Shall be working closely with Product Management, Program, and cross functional technology teams to manage and deliver complex projects.

In an agile environment, drive the entire project lifecycle: requirements definition and specifications, quality assurance, implementation, integration, launch, and production support with Brand, supplier, and end customer usability in mind

Synthesize requirements underlying feature requests, recommend alternative technical and business approaches, to meet bold timelines

Write user stories, clarifying requirements and coordinating efforts to scope, schedule, and deploy new features

Clarify, prioritize, and drive project commitments as well as establish and maintain clear lines of accountability

Break down work into logical and functional groupings, to enable the team to deliver early and often

Prepare and own project plans, handle timelines and cross team coordination efficiently

Address bottlenecks, provide issue management, anticipate, and make tradeoffs, balance the business needs versus technical constraints, and encourage risk-taking behavior to improve business benefit

Effectively handle expectations and resolve concerns to balance customer, business, and technology platform goals

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.