Golden Opportunities Looking for Assistant Manager- Service Desk at Hyderabad, Telangana Full Time

Candidate Expectations & Job Responsibility: Minimum 8+ years of International experience in providing Service Desk Support. Knowledge on RFP and Billing would be added advantage Provide on call support to global customer and provide the right response, positively, professionally and achieve customer delight. Good communication skills is must. Ability to troubleshoot along with the end user by simplifying technical language Ability to understand technical details to determine root cause and escalate issues to appropriate teams Troubleshooting Hardware/Networking/OS related queries over phone. Service Now Knowledge will be an advantage. Strong problem solving, priority setting, and collaboration skills. Good knowledge with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications) Keep up to date knowledge on continuous enhancements to IT, tools, and processes within the internal knowledge base Review, triage, respond, update, and assign tickets within the ticketing system. Willing to work in night shifts.

Additional Information

JOB CODE:
GO/JC/15191/2022

EXPERIENCE:
8 – 13

LOCATION:
Hyderabad

EDUCATION:
Any Graduates

VERTICAL:
Outsourcing/Offshoring

FUNCTIONAL AREA:
ITES/BPO/Customer Service

INDUSTRY:CONTACT PERSON NAME:
Monica

CONTACT EMAIL:
[email protected]