But that’s not all that we do. Here at Greenlight, we are on a mission to support parents and help every kid grow up to be financially healthy and happy. It’s no small task, but it’s the reason we leap out of bed every morning to come to work. Because creating a better, brighter future for kids depends on it.
We’re looking for an Senior IT Support Engineer to join our growing IT team in India. In this role, you will help build out the initial IT program in India. You will also secure, support, and provide seamless end-user onboarding in a hybrid work environment.
Technologies we use:
Okta
Google Workspace (G Suite)
AWS
Slack
Jamf
Microsoft Endpoint Management (InTune)
Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk)
SAML/OAuth
Apple Mac and PC hardware platforms
What you will be doing:
Provide level 1-2 support for both in-office and remote employees in both India and the US
Develop and own the Day 1 onboarding process, providing support for all new hires
Monitor Jira Service Desk queue and Slack channels for support inquiries
Produce documentation describing current and future configurations, processes, policies and topologies
Collaborate with systems engineers on special projects and escalated tickets
Deploy hardware in office and to remote employees as required
Demonstrate superior service to Greenight staff by proactively communicating and ensuring desired outcomes are achieved.
Mobile device management using centralized control applications (iOS and Android)
Support office hardware including network architecture, AV offerings, conference room technology, etc.
What you should bring:
Associate or Bachelor’s degree in computer science, information technology, information systems, or relevant experience
5+ years in a similar role
Working experience with one or more of the following technologies: Okta or equivalent identity platform, Google Workspace (G Suite), AWS (EC2, IAM, VPC, Route53, S3, Networking), Jamf or equivalent Mac MDM software, Microsoft Endpoint Management (InTune), or Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk)
Experience with IT SaaS systems, networks, and related technologies
Self-starter with proven ability to effectively manage support requests through a ticketing system
Solid knowledge of best practices in IT systems administration and system security
Exceptional organisational, analytical and communication skills
Now, it takes a special kind of person to join a never-been-done-before mission like ours. We need people who love working with each other because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a generation of financially smart kids, apply to join our team today.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
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