Haptik is one of the world’s largest Conversational AI companies, having reached over 500+ million devices, and processed over 4 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 300+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.
We are a full stack conversational AI company from building products to delivering bots for our clients. We are looking for a “IT Lead / IT Support Lead” to believe in this mission and take care of our systems, 24×7.
What will you do everyday?
You will help us secure and monitor our large scale multi-cloud and multi-region system. The Haptik platform spans over multiple services/microservices which run on fully container orchestrated environments. You will be playing a key role in shaping Haptik’s 24×7 Cybersecurity measures. We aim to have a fast, agile and automated Infosec philosophy that will provide a world-class experience with maximum uptime and no data & compliance breaches.
Ok, you’re sold, but what are we looking for in the perfect candidate?
Delegate duties and tasks within the IT department.
Supervise repair and maintenance of all IT gadgets.
Manage Organizations IT help desk / ITSM
Monitor all team members and provide necessary advice and guidance.
Perform periodic risk assessments and initiate risk control strategies.
Organize regular seminars and trainings to teach team members new techniques and methods.
Keep up with trends in the constantly evolving information technology industry.
Perform regular IT audit to discover areas of weaknesses and fortify them.
Work alongside other departments to achieve company goals and visions.
Write and forward regular reports to the management.
Provide solution to any complex IT related challenges in the organization.
Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
Carry out in-depth research to reveal new and better methods of handling functions within the department.
Ensure that the company’s data and information are protected from unauthorized access.
Requirements*
At least 8 years of total experience in IT
Managing and leading IT projects and initiatives in an orgnization of atleast 500+ members
Ability to listen to his team members and communicate instructions effectively.
Experience with Firewall & EDR solutions
Experience working with Active Directory and LDAP solutions at scale
Ability to lead, direct and control team members.
In-depth knowledge of computer usage and programming.
Ability to take proactive steps in managing problems.
Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands.
Have in-depth knowledge of management goals and visions and work in line with team members to achieve them.
Must be willing to work in rotational shifts in 24×7 environment
Security certifications (eg. CEH, OSCP, CISSP) or vendor specific certifications (eg. Splunk, Cisco, Siemens) are a plus
Proficiency in written and spoken English
Tell me more about Haptik
On a roll: Announced major strategic partnership with Jio.
Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015.
Great customers: Businesses across industries – Samsung, HDFCLife, Times of India are some that have relied on Haptik’s Conversational AI solutions to engage, acquire, service and understand customers.
Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don’t care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don’t shy away from breaking things!
Job Description Role: Network Engineer Location: Bangalore Who are we looking for We are looking for a highly skilled networking...
Apply For This Job“# Excellent Analytical skills with reference to Authorization and GRC Topics # The SAP Authorization team will be responsible for...
Apply For This JobPurpose of this role is to design and develop ITSM processes that fall under this role, especially service request, change,...
Apply For This JobWhat do you do: Data Analysis: Collect, analyze, and interpret data related to hotel performance, including room bookings, revenue, occupancy...
Apply For This JobJob Description: · Search new sales opportunities through cold calling, networking and social media · Setting up meetings with potential...
Apply For This JobAre you a future talent in Information Technology and eager to learn more in a global environment? If you said...
Apply For This Job