Harris Computer Systems Looking for Executive – Tech Support at Andheri, Mumbai, Maharashtra Full Time

We are seeking energetic and reliable professionals to join our team as Level 1 Support Executive. The successful candidates will be responsible for answering incoming customer calls, chats, utilizing company policies to solve customer issues and directing calls to the respective team members.

What your impact will be:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Responsible for taking incoming calls, chats and also replying to clients email in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customer’s query and accordingly route the call to the respective team member.
• Should be capable in working 24*7 environment.
• Customer-oriented attitude with professionalism.

What we are looking for:

• Excellent communication and listening skills with good command over the English language.
• Good phone etiquette and active listening abilities.
• Good problem-solving abilities.

What would make you stand out:

• Prior experience in taking international calls.
• Basic knowledge of MS Office (Word, Excel, Power point).

About us:
PrognoCIS/Bizmatics is a part of Harris Computer company with several hundred employees. PrognoCIS EHR Software is a product rich in features with a clinic-tailored specialty workflow. PrognoCIS is engineered, owned, and serviced by Bizmatics Inc. The corporation has been headquartered in the Silicon Valley of California since 2001. PrognoCIS encompasses Electronic Health Records, Practice Management, Revenue Cycle Management Services, Electronic Prescriptions, Bilateral Laboratory Interfaces, Patient Portal and Telemedicine as a highlighted list of popular features. We’ve been in the electronic medical record and electronic health record market for over 18 years.