Highrise Solutions Looking for Senior Manager-IT Operations at Pune, Maharashtra Full Time

Opening: 1 Nos.

Job ID: 53909

Employment Type: Full Time

Reference:
Work Experience: 7.0 Year(s) To 10.0 Year(s)

CTC Salary: Not Disclosed by Recruiter

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: ITES/BPO/KPO

Location:
Pune

Posted On: 06th Apr, 2023

Job Description:
Profile: Senior Manager-IT operations

Job Type: Permanent

Job location: Pune (Magarpatta City)

Shift: Mid Shift (should be flexible with timings or shifts)

Notice: Immediate(Max 30 days)

Experience: 7-10 years

CTC: 9-10 LPA

Work from office mandatory

Job description:

Include but are not limited to the following:
Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of our client IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.

Partner with our client Information Security team to implement and operationalize security controls

Manage IT vendors, contracts and service level agreements and perform vendor risk assessments

Identify and manage operational risks

Manage information technology projects

Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders

Develop department policies, process and procedures documentation and provide internal training to department and impacted end users

Ensure compliance of department and organizational polices

Certify business continuity and disaster recovery efforts of our client IT Systems

Participate in internal and external audits; oversee and coordinate responses to audit requests

Manage department team members, including performance and training Assist in the development of IT staffing plan and professional growth

Align IT infrastructure with current and future business requirements and strategic goals

Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies

Manage IT department services and prepare management reports of department activities, tasks, and operational metrics

Maintain professional and technical knowledge through continued education, online/in- person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups

Microsoft 365 Platform, including Azure, Exchange,

Strong technical knowledge of network and server operating system

Experience with support of Windows Operating Systems, SQL Server, and Active Directory

Proven experience in IT infrastructure planning, development, and operations

Powershell scripting

VmWare, Azure and AWS Server Virtualization

Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response

Strong understanding of project management principles and practices

Strong understanding of Helpdesk and Customer Relations Support systems

Data Security and Cyber Security basics

Process Automation, Robotic Process Automation (RPA)

The minimum qualifications required for entry into the classification are as follows:

Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field AND;

Six years of relevant professional industry AND;

Previous IT Infrastructure, IT Management, or IT Business Operations

• Special Notes, Licenses or Requirements

Highly Desirable: Information Technology Infrastructure Library (ITIL) Certification, Certified Secure Software Lifecycle Professional (CSSLP), Microsoft

The ideal candidate will possess the following attributes:
Project and time management skills

Excellent verbal and written communications skills

Quick learner with the willingness to work alongside team members to get the job done

• Knowledge/Skills/Abilities

The following lists the knowledge, skills, and abilities necessary to perform the essential duties of the position.

Knowledge of:
Microsoft systems, Exchange, SQL and Oracle server administration and maintenance

Server virtualization implementation, operation, maintenance, and backup

Cisco network administration

IT security best practices (hardware, software, network, data, database, security, and communication lines)

Network configuration, management, and administration

Effective supervision, training and employee motivation principles, practices, and techniques

SKILLS/ABILITY TO:
Demonstrate experience in planning, directing team members and being responsible for major information technology systems problems or failures.

Demonstrate experience in procuring, integrating, testing, maintaining, and managing the following:

Servers, network, database, and hardware infrastructure systems and facilities

Workstations and firewall systems

Operating systems and application software

Implement and utilize management theories and principles; project management best practices; work planning and scheduling practices; supervisory and motivation

Plan, organize, and manage technology infrastructure development, operations, and Inhouse support

Develop, implement, operate, and enforce IT security infrastructure, policies, standards, and procedures

Develop, implement, operate, and maintain network topology, resources, and security

Develop, implement, integrate, and maintain system servers, applications, and tools, as well as end-user systems, applications, and tools

Establish and maintain effective working relationships with internal team members, consultants, contractors, vendors, plan sponsors, board members and others regarding a variety of Internal policies, procedures, and practices

Work with other employees, supervisors, managers, and executives to move concepts, projects, and work assignments toward successful completion in a timely manner

Interview mode

Teams

Key Skills :
Exchange

Sql

Oracle Server Administration

Microsoft Systems

Cisco

Cisco Networking

? Server Virtualization Implementation

Operation

Maintenance

Servers

Network

Database

Firewall

Itil

Csslp

Microsoft 365

Active Directory

Microsoft

Company Profile

Our Client provides practical outsourced support for your task-based projects, helping you balance the workload for your team and enable key resources to focus on complex or revenue generating activities. Our Find and Fix consulting services couple proven methods with industry expertise to offer solutions for common problems such as right-staffing, waste from inefficient processes and appropriate risk mitigation.