Overview:
Service Desk Analyst I
Bangalore, India
Nightshift
Role Purpose: The Service Desk Analyst I is charge of assessing and resolving customers’ advanced application- and software-related issues as well as referring requests to other departments as needed. The Service Desk Analyst I is expected to have knowledge of both Network and Server troubleshooting skills in order to provide an Elite level of service which is appropriate for a high level of support throughout the organization as well as to function as a bridge between the SD and the core infrastructure teams.
Responsibilities:
Primary user administration – Active Directory, Microsoft Exchange and Microsoft Lync.
Primary user administration – Access management.
Primary Executive Support.
Primary for file and print share administration.
Able to work nightshift
Qualifications:
Education:
High School diploma or GED required.
Bachelors Degree in Computer Science and/or equivalent experience preferred
Experience
1-3 years working in service desk environment.
Knowledge & Skill:
Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical fields.
Scope of Impact: May assist in orienting, training, and checking the work of lower level employees. Has personal responsibility for complex administrative and/or technical support. Has latitude to decide the order in which they are to be done.
Strategic Planning: Follows prescribed standard practices that are readily understood. Decisions require some judgment in applying rules and procedures, but remain within limits of standard practice. May gather information to help arrive at an appropriate solution.
Customer Focus: Understands the importance of the customer and the influence of own role in delivering customer satisfaction; Understands customer needs. Must listen to and accurately communicate with customers in an effective and tactful way. Provides prompt, reliable, and responsive service to all customers.
What do we offer:
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
Job Role : IT Recruiter Industry : Recruitment / Staffing Functional Area : HR, Recruitment / IR Role Category :...
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