Vihawk Tech Solutions Looking for Technical Support Engineer at Rao Nagar, Hyderabad, Telangana Full Time

Responsibilities:

• Provide technical support to the customers and perform troubleshooting

for all field enquiries.

• Resolve all assigned cases for customer support and update all activities

on the company tracking system.

• Analyze customer issues and develop necessary actions and ensure

optimal levels of customer satisfaction to provide appropriate support for
the same.

• To ensure delivery of product fixes within the timeframe.
• Manage all customer issues and if required, escalate it to required

departments.

• Perform troubleshooting on all network and application issues and

recommend resolutions to ensure better customer services.

• Maintain accurate reports/documents and prepare reports on all issues

and resolutions.

• Responsible for installing new security camera systems including cabling

and Storage Device (i.e. Network Video Recorders (NVR).

• Installing and configuring security systems equipment at on-site locations
• Testing, adjusting and troubleshooting security systems equipment
• Handling Work Orders, paperwork and transport materials to the work site.
• Act as liaison between client and Project Manager

Job Types: Full-time, Regular / Permanent, Fresher, Contractual / Temporary
Contract length: 24 months

Salary: From ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement

Schedule:

Ability to commute/relocate:

• AS Rao Nagar , Secunderabad – 500003, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English , Hindi , Telugu (Preferred)

Willingness to travel: