Hiring For Network Engineer at Ubiquiti Inc, Saki Naka, Mumbai at Mumbai Full Time

An ideal candidate should have:
Excellent written communication skills, along with a collaborative approach.
The ability to comprehend and triage complex/dynamic customer environments.
A strong analytical mind, as is the ability to triage.
A high aptitude for both learning and teaching as we continually release new features and products.
Ability to clearly and concisely articulate matters to customers.
Outstanding customer service skills.
Excellent account management, follow-through, and attention to detail.
Ability to multitask and work under stress.

Qualification:-
Bachelor’s/Master’s Degree in the field of Engineering/Computer Science/IT.
1+ years of experience in computer networking-related problem solving, critical thinking, and troubleshooting.
Networking certifications are a plus.

Responsibilities would include:-
1. Support all of Ubiquiti’s product lines such as the UniFi Network, UniFi Protect, UniFi OS Consoles, UniFi Talk, Ubiquiti ISP, and many more to diagnose and tackle wireless, security, switching, and other various network-related issues reported by Ubiquiti customers.
2. Provide L1 support with full accountability on cases from creation to resolution.
3. Work directly with the customers and the escalation teams.
4. Perform labs to learn and reproduce issues, as and when needed.
5. Effectively communicate (email and/or chat) with customers regarding technical issues and customer service inquiries.
6. Interpersonal skills and product knowledge are critical in all customer interactions.
7. Troubleshoot complex problems with Ubiquiti hardware and software along with recommending corrective action.
8. Document customer interactions and recurring technical issues for product development.
9. Use acquired knowledge to suggest and contribute to Knowledge Base articles.
10. Stay up to date on Ubiquiti features and technology by attending training, participating in team communication, and keeping up with enterprise and networking trends.
11. Willingness to work in rotational shifts (24×7 support).

Shift timings :- 10:00 pm to 7:00 am.

Transport Facilities :- Drop will be provided for night shift

Salary Range:- 4 LPA to 6 LPA (depending upon skills, Exp & performance at interview)