Service Management provides the interface with the business that allows the Service Domain Application Operations to deliver IT application solutions that are in line with the requirements of the business and at an acceptable cost. The objectives of service management are to align and manage IT application services through a process of definition, agreement, operation measurement, and review. Manage the “sourced team” (third parties) and ensure high level of service operations.
Your responsibilities
Take the end to end accountability for application(s) in Finance Domain from IT perspective.
Establish a working relationship with customers, understanding their need for IT application services, and managing the introduction of new services, service improvements, and (eventually) service reductions and retirements.
Lead the execution of IT solution/service delivery by internal IT delivery team members, as well as external third-party IT service suppliers in a “managed service” model.
Define and coordinate delivery of improvements to the quality of the service and keep it aligned with the business needs.
Collaborate with other IT units by following IT Service Management framework.
Plan, execute and control IT budget.
Agree and define necessary OLAs and SLAs.
Assisting in major incident & critical situation resolution, providing input and expertise to solutions for any incident, change or project with a major impact on the relevant IT solutions/services.
Your background
Minimum 3-5 years of experience in managing global IT applications/services or in projects management.
Operational experience in a 3rd party Managed Service Delivery model.
Ability to work in cross-functional, virtual and international teams and manage multiple demands on time within and with provided resources.
Ability to work in multicultural and multinational environment and ability to understand of the overall context of business processes and technologies.
Ability to manage a complex landscape of stakeholders and build the partnership relations in business environment.
Strong leadership skills, time management, decision making, independence and discipline.
Fluency in spoken and written English.
Knowledge of finance process/ experience in similar area in a global organization would be a big asset.
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2022-12-22
Reference Number
PL54639096_E2
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