At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, over the last decade, it has evolved to become the largest engineering hub. The India Operations Centre is a key aspect of the Power Grids business Power Up transformation program. The INOPC team at Chennai supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Power Grid business. To date, the team has executed engineering and commissioning for projects in more than 80 countries. Your responsibilities
Provide Level-3 level technical support for global customers of Hitachi Energy for any escalations or queries related to TropOS Wireless Mesh and SuprOS NMS.
Work on day-day tickets, follow-up with clients, provide feedback, and see problems through to resolution.
Provide on-call off-hours support as required.
Replicate the issues reported by the customers in the LAB environment and work with the R&D team to identify the root cause and fix the issue.
Contribute to the knowledge base by creating KB articles and FAQs.
Actively participate in training and improve product and process knowledge.
Understand the SLA’s and work/align style of working towards meeting them.
Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
Bachelor’s Degree in Electrical & Communications or any related discipline.
Minimum 4-8 Years of experience preferably in customer support role for IP networks, WiFi, or related environments.
Must have CCNA, CWNA or higher knowledge.
Excellent written and verbal communication ability.
Experience working in a support lab environment for problem replication.
Good understanding of TCP/IP, switching and Routing (Layer 2 & 3 communication), DNS, DHCP, ARP, VLAN etc.
Good exposure and working experience with 802.11a/b/g/n/ac standards.
A good understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, RADIUS, AAA, EAP, PSK, SSL Certificates, Firewall, etc.
Knowledge in Embedded Protocols like UART, SPI, I2C.
Good understanding of RF transmission & antenna behavior.
Hands-on experience on protocol analyzers tools such as Wireshark, Ethereal.
Hands-on experience with any NMS platform.
Hands-on experience with any Wireless Mesh and Wireless Bridge products.
More about us Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2021-12-05
Reference Number
IN52347746_E1
Basic Info
Location
Chennai, Tamil Nadu, India
Job type
Full-Time
Contract
Regular/Permanent
Job Detail
Job Id
JD2256496
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Chennai, Tamil Nadu, India
Education
Not mentioned
Experience
Year
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