At HP, the future is yours to create!
Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Responsibilities:
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
Identify potential escalations and alert management proactively.
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
Balance internal needs with customer needs within defined parameters.
May identify additional services that could lead to future service revenue growth.
May provide technical consulting during contract renewal discussions.
Build strong relationship with management in assigned accounts.
Influence delivery decisions on assigned account plans.
Drive Customer Expectation management as part of escalation process.
Manage small projects/programs in the team.
Education and Experience Required:
Bachelor’s degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
Knowledge and Skills:
Broad knowledge of HP products and services offerings.
Basic knowledge of corporate organization, job, and policies.
Comprehensive business, technical, or functional knowledge.
Well versed in core technical competencies (OS, networking, core HP applications).
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (proactive, reactive and creative).
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
Basic project management, communication, and analytical skills.
Able to suggest operational efficiencies.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in India.
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About HP
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
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