HPE Looking for IT Generalist – L1 at Bengaluru, Karnataka Full Time

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:
Service Desk – L1

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

KEY Essentials

Apply technical knowledge to Monitor and operate in one or more technology areas (e.g. Network administration, Server , wintel , Linux , Storage /Backup) for the Enterprise infrastructure.

Monitoring and Event Management: Ensure active monitoring of customer infra remotely using Service Now meeting all the SLAs.

Incident Management: Resolve single and cross technology incidents independently.

Service Request Management : Resolve single and cross technology Service Requests independently

CSI (Continual service improvement): May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.

Responsible for Vendor management

Accountable for Mailbox monitoring

Report TOOLs related issues and work with TOOLs support team

Skills & Knowledge

Basics of Networking, TCP/IP Networks, Multi-Vendor Support Experience

Routing and Switching

Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their Datacentre infrastructure & troubleshooting the issues raised.

Experience working in a NOC environment managing and implementing day to day operations on network. Server, OS and storage / Backup issues for large scale enterprise customers.

Experience with Network systems and servers, networking systems integration (hardware, software, and network).

Excellent verbal and written communication skills

Excellent analytical and problem solving skills

Self-driven, passionate and positive attitude towards handling critical situations.

Excellent collaboration, negotiation, conflict management, teamwork and leadership skills.

Qualifications

A technical Bachelor’s degree or equivalent experience with a minimum of 1 year related experience.

Certifications

CCNA / Server +/ N+/Storage+ Trained / Certified

ITIL Trained / certification preferred ( V3 Foundation / V4)

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:
Services

Job Level:
Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.