You should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation,management. r r Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams or individual to minimize the incidents. Effort estimation reviews on need basis for new projects.
Education: Any Graduate
Industry: IT-Software
Skills Required
it operations operations manager
Job Detail
Job Id
JD2537385
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hyderabad/ Secunderabad (Andhra Pradesh), Kolkata (West Bengal), Mumbai (Maharashtra), Noida/ Greate,
Education
Not mentioned
Experience
6 to 11 Years
o Experience: 8-10 years o Qualification: MBA o Requirements · Must have experience in working with both commercial & international...
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