Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Production Practice Lead .
Principle Responsibility:
Manage communications with key stakeholders, including producing regular reports to relevant Business and IT stakeholders
Executing implementation of effective Service Management processes to ensure service quality and compliance
Develop and/or improve monitoring tools and lead automation initiatives across the department as per the Site Reliability Engineering (SRE) principles.
Actively engage with required teams and stakeholders for conducting business continuity activities. Participate in reviewing the DR Plans.
Provide timely and accurate Incident and quality dashboard for management reporting.
Establishing the root causes of application errors and escalating serious concerns to Senior management in a timely manner.
Track and coordinate with ISR team on Cyber Security space and help ITSOs on their responsibilities.
Identifying the tooling gaps that can improve the processes to make applications more stable leading to less incidents and, Events.
Assist with the implementation of service management strategy and support model
This role requires a self-starter with strong service management skills, who enjoys the challenge of supporting/navigating large organization teams
Structured and organized leader with strong service management, data and technical analysis skills, and the ability to manage multiple priorities
A clear communicator with strong interpersonal skills who can manage stakeholders in a complex matrix organization
Keep up to date and have expertise on current tools, technologies especially in the areas of service resilience and automation
Working with stakeholders to ensure that negative customer and business impacts are avoided
Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place
Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report concerns or observations in terms of control weaknesses, compliance breaches and operational risk impact.
Requirements
Requirements-
A good exposure to service management, which include communications capabilities, decision making and problem solving skills, lateral thinking, analytical and interpersonal skills
Experience in support of management information and technologies, with multiple teams, vendors, interfaces and stakeholders involved
A good understanding of hybrid technology stack.
A good understanding of the control requirement surrounding data handling will be advantageous
Experience in Agile Project methodologies and tools such as JIRA and Confluence
Ability to direct and influence people in a matrix-orientated environment and establish working partnerships at a junior and senior organizational level
Proven experience of positive, challenging interactions with Senior Executives across the business
Good relationship management, collaboration and influencing skills
interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
Good communication and interpersonal skills, with the ability to tailor approach to different levels of stakeholders; proven skills to lead teams and motivate others to achieve objectives
Willingness to learn, strong initiative, ability to work both independently and as part of a team, and flexibility with regard to the assignment of tasks and scheduling essential
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development Centre***
Vadodara’s Growing IT Company is Hiring HR ExecutiveEducation: HR GraduateExperience: 0.6 to 1.5YearSalary: up to 17000Location: Vadodara Job Description:You will...
Apply For This JobJunior System Administrator Key Responsibilities Design, install and hardware, peripherals, services, settings, storage, etc. in accordance with standards and operational...
Apply For This JobThe candidate should possess an acute understanding of relevant technologies and business concepts.*Interacting with international clients.*Generating leads through various online...
Apply For This JobDear candidates, We are Impact Infotech Pvt Ltd. hiring for IT Recruiter @Thane Location Company- Impact Infotech Pvt. Limited. Skill-...
Apply For This JobDesignation: Inside Sales We are hiring for a passionate, independent, and ambitious sales professional with good communication skills and confidence....
Apply For This JobEnterprise Solution Architect – HR Technology Discovery & Transformation Conduct a discovery phase to capture and understand the People (HR)...
Apply For This Job