Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Software Engineer.
Principal responsibilities
The Managed File Transmission Team is responsible for managing file transfers for both internal and external customers of HSBC via the shared file gateways on a variety of different platforms, products, technology and standards supporting file transfers across the HSBC Group for all lines of businesses. The team supports a number of technologies that provide highly reliable, resilient and secure services. The team is responsible for all aspects of the project lifestyle ensuring that bank policies, guidelines, governance are and standards are defined where necessary and followed. Team members are also expected to explore new process and procedure and continually seek improvement of themselves and the File Transmissions Domain globally by closely working with the MFT Engineering Team
Purpose of this role-
This is a hands on technical MFT administration & support role, joining our global support team. The team works on administration, product installation / patching, consultations, support via rotating shifts, day to day support to operations ensuring that agreed service levels and project deliverables are met with the expected level of quality, whilst adhering to established global standards and best practices.
Our customers are based across the globe covering all the lines on GB / GF in HSBC.
The team works also closely with other regional teams and engineering staff and it is expected that team members increase their skills and abilities taking advantage of these links as well as exposure to client developers and support teams.
The role requires availability for shift pattern covering non-standard working hours as well as taking part in a rota for out of hours and weekend cover.
Role Expectation.
Administer MFT infrastructure, activities include onboarding/demising partners, monitoring health of application servers, deploying applications on servers, performance tuning and troubleshooting.
Be aware of the ongoing infrastructure issues and vigilant to avoid / minimize downtime of services.
Understand business, environments, shared services to prioritize incidents.
Track and resolve incidents per SLA.
Follow best practices while addressing issues.
Apply performance monitoring / tuning methodologies to investigate issues.
Support the security audit remediation and related testing
Meet the delivery standards as per the agreement that includes quality of deliverables, documentation.
Provide timely reports.
Interact with application teams and other infrastructure teams.
Work with regions for MIRs and SIPs.
Identify operational risks and contribute to mitigate the same.
Understand business requirements and technical specifications.
Participate in crisis calls as applicable following the etiquette.
Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution.
Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
Escalate issues as appropriate.
Sustain quality in delivery and employ appropriate measures for improvement.
Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
Act as a buddy to the new joiners and junior colleagues to help them settle and take up work in the project.
Understand the set objectives and work collaboratively with the team to achieve organizational goals.
Promote relevant process enhancement.
Adhere to process reviews by HSM/Group.
Ensure project documentation is regularly reviewed and valid.
Ensure strict adherence HSBC Group Compliance Policies.
Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.
Working with disparate and demanding client groups
Requirements
To be successful in this role, you should meet the following requirements:
Essential
IBM Sterling File Gateway (Sterling Integrator) Configuration and Operation
IBM Sterling Connect:Direct (Unix / Windows) Configuration and Operation
Excellent general knowledge of file transfer protocols (e.g. sFTP, FTPS, C:D, AS2, HTTPS) and products
Windows and Linux system administration
Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG etc.) and data security
Good analytical and troubleshooting skills
The ability to manage self-workload, set and meet customer expectations
Excellent communication skills, both written and verbal
Strong sense of ‘do the right thing’ in relation to standards and governance
Desirable
IBM Sterling File Gateway (Sterling Integrator) Implementation
IBM Sterling Connect:Direct (Unix / Windows) Implementation
IBM Sterling External Authentication Server Implementation, Configuration and Operation
IBM Sterling Secure Proxy Implementation, Configuration and Operation
IBM Sterling Control Center Implementation, Configuration and Operation
Pragma Fortress Implementation, Configuration and Operation
Competent Windows/Linux script creation and implementation
Hands on administration experience of Windows and Unix/Linux operating systems
Certifications (IBM or equivalent) would be an added advantage
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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