Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of System Administrator
In this role, you will:
Perform SCCM infrastructure upgrades, configuration, support and maintenance. Take lead to drive other teams for new initiatives related to SCCM.
Provide 24 x7 support on SCCM service following a global Rota and follow-the-sun support.
Proactively plan and manage the upgrade of SCCM servers and SCCM clients.
Perform performance tuning and capacity planning for SCCM infrastructure.
Troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
Adhere to internal process to support the service, including change management, and incident management policy.
Responsible for the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
Ensures that SCCM infrastructure meets the service availability metrics by monitoring SCCM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced SCCM related issues.
Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
Ensure appropriate documentation is created or kept up to date.
Requirements
To be successful in this role, you should meet the following requirements:
4 to 7 years of relevant IT experience, with minimum 4 years of strong SCCM knowledge with proven experience in supporting SCCM infrastructure & Windows OS in large enterprise environment.
Experience in managing infrastructure – Windows OS, SQL Database
In-depth knowledge in Windows server and desktop OS, WSUS and SQL server.
Knowledge in Storage, and Network Technologies
Good knowledge of scripting and development e.g. VB script, PowerShell
CCM Client installation workflow & troubleshooting server logs and client logs
Software Package/Application deployment workflow & troubleshooting server logs and client logs
MECM Server policies creation, workflow and Server and Client level troubleshooting with Logs flow
Software update/ patching deployment workflow & troubleshooting server logs and client logs
Software and Hardware Inventory workflow & troubleshooting server logs and client logs
DCM, assets compliance baseline creation, deployment, workflow and troubleshooting server logs and client logs
Familiar with workflow of SCCM/MECM content distribution, troubleshooting skills to resolve the content distribution issues
Basic knowledge on OS deployment, build process and troubleshooting server logs and client logs
Basic knowledge on DRS or SQL replication and have understanding of Multi level MECM hierarchy
Extensive hands-on experience in SQL query writing to fetch the customized inventory reports
Basic knowledge of PowerShell Script
Experience in supporting Adaptiva would be an added advantage
Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
Proven ability to work across geographies and time zones with a variety of teams.
Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
Knowledge of Service management techniques including incident, problem, change, release management
Ability to work under stress to deliver projects and handle critical system incidents
Working Hours
Candidates are expected to have a flexible approach in working and often required to work in shifts (including 24×7) and weekends.
Regular working days are from Mon to Fri or 5 days working depending upon the shift.
Candidates are required to be able provide on call support during weekends or non-business hours based on Rota.
Major Challenges of the Role.
Managing the high level of critical and unplanned work that is presented to the team.
Developing expertize of HSBC’s infrastructure
Pressures to deviate from globally agreed policies, procedures, tools and processes
Overcoming aversion to change in the organization and business practices
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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