Huron Consulting Group Inc. Looking for IT Support Analyst at Bengaluru, Karnataka Full Time

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future

Position Summary

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals, and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

Qualifications

Job Description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals, and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future

Position Summary

An IT Contact Center Analyst responsible for providing technical support to Huron employees which includes acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues.

Adhere to defined policies and operating procedures. Broad technical skillset is required. Required updating the internal IT ticketing system to record all customer interactions, technical steps taken, comments and resolutions.

Capable of multitasking effectively, managing multiple priorities and occasionally functioning independently with little supervision

Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues.

Qualifications

Requirements & Qualifications

• Strong performance in your degree of choice [Any degree]
• Strong problem-solving skills and attention to detail
• Interest in applying technology systems to business processes
• Highly proficient in Microsoft Excel and other Microsoft Office products
• Willingness to work 100% from office.
• Relevant Microsoft IT certifications preferred
• Office 365 Admin experience preferred
• Associates Degree with an emphasis in Information Systems preferred
• Excellent troubleshooting skills with the ability to multi-task & adapt to changing priorities quickly. Ability to act independently with follow-through
• Excellent communication, strong customer service work ethic with ability to provide support quickly
• Ability to remotely resolve technical issues across all time zones
• Clear understanding of elevated permissions, registry changes and active directory
• Ability to work independently and as part of a team
• Ability to work flexible hours including at times nights and weekends

Posting Category

Corporate

Opportunity Type

Regular

Country

India