Your Role and Responsibilities
To work within the Customer Management Platform: CRM Salesforce.com work stream on all aspects of Business Analysis. Execution focused delivery ensuring tangible products delivered on time.
Responsibilities
Analyze AS-IS process and system, present findings and recommendations for required change to sponsor/stakeholder for approval
Build solutions on the Salesforce.com identifying innovative and pragmatic implementable ideas
Provide subject matter expertise on CRM in general and Salesforce.com in particular.
Develop and communicate business case and delivery plans required to gain support and deliver the change
Lead the implementation of solution into the operational environment including preparation of user documentation
Provide post implementation support to all stakeholders and users ensuring change is implemented successfully in the line teams.
Follow agreed Project Management governance and reporting principles
Be the expert to construct total solutioning proposal includes USP (Unique Selling Point) of offering and pricing, high level scope of both functional and technical requirements, data and security blueprint, resources planning and timeline during pre-sales stage by closely cooperating with sales lead and senior stakeholders
Design and deliver complex cross-domain solutions encompassing a rich variety of technologies and using a mixture of agile and planned methods to provide innovative solutions to address clients’ needs
Work with internal and external stakeholders, client executives, partners, external vendors, and project members to manage and deliver successful solutions during implementation stage
Participate in or to drive deep architectural discussions to build trust and rapport with clients during implementation stage
Proactive to keep abreast of new technologies and to promote the adoption of new initiatives on client side or internally
#GBSISAIX2021
Required Technical and Professional Expertise
Minimum 12+ years of professional experience in designing and implementing large scale distributed applications (i.e. several thousand man-days), preferably from consulting background with experience in establishing new practice
Proven successful track record to design application(s) with extensive knowledge in SFDC or CRM solutions with integrations to related systems
Solid experience working with clients across cloud transformation projects with focus on at least 2 of the Salesforce.com major platforms (Sales Cloud / Service Cloud / Marketing Cloud / Commerce Cloud)
Experience with common integration patterns used between legacy systems to integrate with Salesforce platform
Proven experience with APEX, Visualforce pages, API programming, Javascript, and writing SOQL queries.
Experience in holistic SFDC solutions with a customer 360-degree view, and personalized service & marketing would be advantageous.
Preferred Technical and Professional Expertise
Excellent leadership, stakeholder management and communication skills to speak and present in front of senior executives (leadership is of lower priority)
Closely follows the strategic direction set by senior management when establishing near term goals.
Interact with senior management, architects and business stakeholders on matters where they may need to gain acceptance on an alternate approach.
Decision-making and Problem Solving
Systems design experience, with the ability to architect or explain complex systems interactions including data flows, common interfaces, APIs and other methods
Broad system design and architecture skills with the ability to architect or explain complex systems interactions including data flows, common interfaces, APIs and infrastructure
Demonstrated ability to adapt and learn new technologies, and be passionate in updated trend
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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