ICF Looking for IT Business Analyst- Bangalore, India at Bengaluru, Karnataka Full Time

ICF is seeking a Business Analyst to support the development of strategic work products for our health informatics clients within its International Health and Development group. The Business Analyst will perform various tasks within the software development life cycle, including requirements verification and testing support, to support the Technology Solutions team responsible for the Data Exchange and Interoperability portfolio under the President’s Emergency Plan for AIDS Relief (PEPFAR) program.

Key Responsibilities

The Business Analyst responsibilities will be:
Develop and maintain written work products such as requirements traceability matrix, business process diagrams and workflows, alternatives of analysis, talking points, fact sheets, technical white papers, training materials, and technical presentations gear towards specific audiences.

Identify and analyze user requirements, procedures, and problems to improve existing processes

Support or lead a variety of project-oriented activities such as requirement gathering sessions, business analysis, and the development of user stories.

Support the Technology Solutions team to accomplish tasks by identifying obstacles, improving processes, including organizing and documenting meeting action items and follow through.

Communicate with customers and internal team members at regular and frequent intervals to ensure expectations are set, deliverables are met, and that attention is given to the agreed upon requirements.

Assist project tracking by updating action item trackers, dashboards, and other project tools.

Maintain a central repository (in SharePoint, JIRA or a similar tool) of project deliverables, meeting minutes, and other documents.

Perform other duties as assigned.

The additional requirement verification and testing support tasks will include:

Verify and validate that requirement have been correctly implemented in the systems by performing manual testing.

Facilitate user acceptance testing activities.

Assist with software quality assurance and implement best practices.

Report and track software defects.

Qualifications

Required:
Bachelor’s degree in computer science, software engineering, information systems or related technology field

At least 5 years’ experience as a Business Analyst in a highly technical environment preferably in Public Health, Health Informatics or Life Sciences

Knowledge of databases and information technology (IT) infrastructures, basic queries, application programming interfaces (APIs), documenting schemas and database relationships

Experience with IT implementations, including drafting, and presenting project overviews, direction, timeline, and status

Knowledge of the software development life cycle

Experience using Microsoft Word, Visio, or draw.io to create SOPs, business process flows, and UML diagrams

Experience with testing software, conducting demos, tracking issues, and working with developers to ensure that requirements are being met

Preferred:
Experience with technical writing

Experience working with or in low technology resource environments

Interest in and commitment to international development outcomes

Willingness to travel internationally about 30%

Experience with agile methodologies such as Scrum and/or Kanban

Professional Skills:
Excellent English listening, verbal, interpersonal and written communication skills especially technical writing and presentation skills

Self-starter especially in self-teaching and exploring new technical concepts

Highly organized

Ability to work cross-culturally and with remote team members

Analytical, problem-solving and decision-making capabilities

Team player with the ability to work in a fast-paced environment

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

Bangalore, India (II76)