ICON Looking for Senior Manager – IT Service Portfolio at Chennai, Tamil Nadu Full Time

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

PURPOSE OF THE JOB:
Establish, supervise, and manage the service portfolio assigned to a business service line. Interact with the business function to identify the service portfolio required from IT operations. Act as a liaison and representation between IT Digital Operations and business unit, being the advocate for the business service line within IT Digital Operations. Raise funding requirements for service requirements and drive operational change agenda. Oversee service portfolio health status, run metric analyses and proactively engage with IT and business units to drive service improvements.

JOB FUNCTIONS/RESPONSIBILITIES:
Service Portfolio Management for the Business Service Line dedicated to.

Monitor, manage, and maintain the “portfolio pipeline of demand, resources, projects and enhancements to ensure effective tracking and delivery within all financial measures and portfolio constraints.”

Agree on portfolio requirements planning forward, create and manage a demand budget and drive service portfolio roadmap for the business service line.

Align IT service Portfolio setup and delivery to strategic business service line goals.

Measure and analyse the service demands of business service line customers and end users, work with IT operational groups and group peers to improve service delivery and service experience.

Run analyses on inbound incidents and requests opened by business service line.

Develop and maintain a portfolio resource plan to monitor resource capacity and utilization.

Establish and foster relationships with all partners and relevant stakeholders including the IT leadership, business service line, finance, business partners, and customers.

Lead and optimize the business service line journey and experience with IT Digital Operations. Provide feedback, and when necessary, escalate service and/or process-related issues and key development needs to the appropriate departments.

Prepare and communicate business and/or technology alignment plans to the IT Digital Operations, business service line, and other stakeholders.

Remain up to date with the current and emerging industry trends and best practices.

Evaluate and communicate risks associated with investments and purchases related to service management.

Collaborate with business service line, technical teams, and Finance Business Partner to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.

Update and coordinate with IT Digital Operations Leadership on service portfolio planning, status, performance, prioritization, funding, and approval.

QUALIFICATIONS/EXPERIENCE REQUIRED:
12+ years of experience in IT Service portfolio management to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires strong communications skills and customer service experience along with strong problem management skills. The qualified applicant must have the ability to work with technical groups as well as business representatives at all levels within the organization.

A Bachelors degree (B.S.) from a four-year college or equivalent knowledge in the IT industry.

ITIL Certification is a requirement.

Some travel and the ability to work flexible hours, including some weekends, may be required.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from the staff.

Excellent skills in business English, verbal and written.

Negotiation and influencing skills.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.