Position Summary
The Desktop Support Supervisor is responsible for providing technical leadership and guidance to the desktop support staff as well as maintains in-house end-user computing devices, initiatives, and peripherals. Basic administration responsibility for Windows, MacOS, iOS, Office365, Active Directory, Network, Storage and other IT equipment is included in this role. Tasks include utilizing advanced management tools, generating reports, overseeing staff work, project management, vendor management, and creating standard processes and procedures for continual improvement of services.
Essential Duties & Responsibilities
Knowledge & Skills
Minimum Qualifications, Education & Experience
o Microsoft: OS, Active Directory, Support, Configuration Management, Azure
o HDI: Support Center or Desktop Support Manager
o Leadership
o ITIL Foundation
o CompTIA: A+, Network+, Security+
Work Environment
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