IT Support Specialist/Technical Support Specialist/Technical Assistant/Technical Consultant
Job Description
We are seeking an IT Support Specialist who will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems related to computer systems, software, and other equipment.
Job Qualification
The ideal candidate will have a diploma in CSE/IT, a B.Sc. in IT, a BCA, or an MCA, or 3–4 years of relevant experience in the IT domain.
Duties and responsibilities:
To provide technical assistance with computer hardware, software, networks, printers, scanners, servers, and existing or new applications.
To conduct regular system health checks to ensure smooth operations.
To maintain accurate records of IT assets in the organisation using Excel sheets.
To resolve the tickets raised by employees in a timely manner.
Setting up accounts for new users.
To keep a log and track bugs to improve system performance.
To understand, implement, create, and maintain solutions and processes for online databases, CRM, and other management portals like HRMS, accounting, and calling software.
To stay updated with the latest advancements in technology management to provide proactive support.
Requirements and Skills:
Basic knowledge of MS Office.
Sound knowledge of VPN and fileserver/FTP servers.
excellent troubleshooting skills related to hardware, software, and servers
3–4 years of working experience in IT support
Note: The position is only for the work from the office. Please do not apply in case you are preferring work from home.
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