IDFC FIRST Bank Hiring For Specialist-Implementation at India Full Time

Job Title – Special Client Implementation Manager: Transaction Banking Group
Place of work – Bengaluru
Business Unit – Wholesale Banking
Function – Transaction Banking Group
Job Purpose:
Drive client level mandate implementation pertaining to Cash Management solution and channels cross wholesale banking client segments. Work closely with the Product sales manager for a smooth handover post mandate won and manage the project for end to end client to bank implementation and roll outs. Work closely with Operations , IT teams for faster and smooth onboarding of the clients and also devise process re-engineering to improve and enhance the overall implementation process.
Roles and Responsibilities:
Manage end to end Implementations for the clients
manage and execute of implementation of Treasury, Trade Finance and cash management solutions (payments, receivables, treasury, trade, electronic banking, Swift) delivered through various Digital Channels of the bank
End to end deal/mandate management from understanding the functional and technical requirements of the client and working with the back end delivery teams to be able to deliver the same
Should have a good understanding of API integrations, H2H technologies, file level
Work closely with the product team as partners to promote quality solutions for clients
Work closely with the internal teams to ensure readiness for new product rollout
Ensure that appropriate guidance is provided to clients on documentation requirements Also ensure independent review of client’s completed documentation
Manage client issues during a project and ensure swift resolution
Ensure that there is maintenance of up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local regulatory requirements
Engage with Compliance and Legal to handle documentation exceptions and approvals as applicable
Build and deepen working relationship with business partners.
Engage in consolidating monthly metrics and act on feedback received through Post Implementation Reviews every quarter
Work on ways and means to improve processes to achieve cost savings for the bank and service excellence for clients.
Focus on total client relationship and servicing a broad range of client needs, Manage provision of end-to-end delivery of solution to existing and new clients.
Periodically review effectiveness of solution with client stakeholders
Educational Qualifications:
Graduate – Any
Post Graduate- MBA/ CA/ Technical degrees
Understanding of technical implementation is a must in terms of connectivity, technology, API and H2H construct and should be able to devise queries for report cum format creation
Experience:
8-10 years of experience in client end implementation and project management, understanding of
encryption/decryption, queries, customized report creation, client end reconciliation etc