Associate System Administrator
Customer Services
Pune office based.
About the role
The job of an Associate System Administrator is essential to Idox, the role exists to provide excellent customer service to all internal and external customers using our Cloud services. Working in a fast growing team, you will be pivotal to maintaining and expanding Idox’s cloud services. Your position is important for our priorities of maintaining, securing, patching and expanding our hosted environment.
An Associate System Administrator will respond to and assist in resolving issues flagged by the Infrastructure Monitoring system to maintain uninterrupted service to our customers. You will use your initiative and innovation skills to put in place permanent fixes and changes to procedures to provide continual improvement to the customer experience.
You will also be a part of the team that process support calls for all cloud service related internal and external customer support queries and change requests ensuring all key information is logged accurately before using your technical skills to resolve.
This role is ideal for a bright person with confident, clear thinking and an aptitude for technology. We are hoping you can bring a practical hands-on knowledge of IT and a positive outlook and willingness to learn. In return, you will receive on-the-job coaching in a wide range of technologies and will be encouraged to stretch yourself professionally. The role with be awarded strictly on merit and we hope to meet some forward-thinking candidates. Idox offers active mentoring and a sustainable work/life balance.
Key responsibilities
Your role will have a broad set of responsibilities including:
Server Builds
Monitoring
Patching
Front Line Support
Call Resolution
General responsibilities
To be successful, you’ll need to bring:
Additional desirable skills:
About Idox:
Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our
hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.
Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.
We employ around 600 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.
The benefits:
This post commands a competitive salary, dependent upon experience, along with an excellent benefits package.
How to apply:
Please submit a CV, and a short cover letter (maximum 500 words – including salary expectation, and current remuneration) explaining why you feel you would be suited to this role to [email protected].
Please note successful applicants will need to satisfy the Baseline Personnel Security Standards (BPSS) guidelines, which consist of the receipt of satisfactory references covering the last three years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check. This is in order to help us make safer recruitment decisions.
Privacy notice
As part of the recruitment process, we will collect data about you in a variety of ways including the information you would normally include in a CV or a job application cover letter, or notes made by our recruiting officers during a recruitment interview.
Please read our Recruitment Data Privacy Policy here: https://www.idoxgroup.com/policies
Job Types: Full-time, Regular / Permanent
Schedule:
Application Deadline: 27/05/2023
Expected Start Date: 30/05/2023
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