At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.
We are an equal opportunity employer and value diversity at our company.
Job Description
We are looking for an experienced enterprise-level Systems Engineer who will assists IFS Employees around the globe on client support, software installations, diagnosing and troubleshooting technical issues remotely .
Primary Job Role:
Primary duty is to provide onsite support to based IFS office on End-user IT Equipment, troubleshooting issues and managing IT Equipment Inventory
Remote support for installing and configuring client computer, standard software installation and uninstallation support ,troubleshooting hardware, Operating Systems and Software issues
Provide support on mobile and subscriptions worldwide
Provide support for all office IT Equipment (e.g. network equipment, Teams conference rooms, printers, projectors, screens)
Support deployment of new applications and services
Support deployment of software updates to keep IFS infrastructure secure and compliant
Maintain high level of Information Security for hardware, files, and users together with IFS SOC.
Take ownership of all assigned tickets, seeing them through to conclusion in line with agreed SLAs
Ensure all issues are properly logged and documented
Training and educating team members and end-users when required
Provide exceptional customer service in person, via phone, Teams, or email, and through incident and request tickets, as appropriate.
Occasional travelling inside the region might be required to provide IT Support
Qualifications
A degree or equivalent qualification on Information Technology, Computer Science, Computer Systems & Network or System Engineering (or equivalent training/experience)
2 or more years of experience with working in IT Services and application support.
Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage.
Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues.
Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.
Ability to work in a fast-paced, ever changing environment.
Good customer service and business communication skills.
Experience in working for a global customer base will be an added advantage.
Basic understanding on ITIL, Incident and request management (Optional).
Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.
Overall Required Competence
Desktop Management Support
Microsoft 365
Active Directory
Intune
Microsoft System Center
Citrix or Microsoft Terminal Services
IT Asset Management
Additional Information
Interviews and selections are being made continuously. If you are interested, apply as soon as possible.
As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.
We respectfully decline all offers of recruitment and/or advertising assistance.
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