IHG Looking for IT Manager – Holiday Inn Chennai OMR IT Expressway at Chennai, Tamil Nadu Full Time

About us

Conveniently located in the heart of the IT corridor on Rajiv Gandhi IT Expressway, also known as Old Mahabalipuram Road (OMR), Holiday Inn Chennai OMR IT Expressway is easily accessible to the city and just 13 kms away from the Chennai International Airport. Whether you are travelling for leisure or business, at Holiday Inn we strive continuously to ensure that your stay with us is comfortable as well as a memorable one. Our landmark property at SRP Tools Junction boasts of conveniences such as 202 comfortable guest rooms, contemporary interiors, breathtaking view of the IT corridor, complimentary standard Wi-Fi access, stylish banquet hall and to top it all an efficient staff who are always at your service. Relish a refreshing dining experience at our all day dining restaurant, Café G.We are also the right place for you to have the afternoon tea or a meeting over a cup of coffee at The lounge. We believe that awesome things come in little packages .At Score, the sports bar & grill , we take pride in finding joy in little things. Whether planning for a business trip or leisure in Chennai, book today at Holiday Inn Chennai OMR IT Expressway.

Your day to day

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently · Keep up to date with all approved systems and technology including – Computer Hardware systems and devices including PC LAN technology – Software operating and utility systems – Front Office and Accounts Receivable Property Management Systems – Interfaces to and from Front Office Property Management Systems and other Systems – Back Office Accounting Systems – PC and LAN based Office Automation products – Internal and External Electronic Mail / Facsimile / Scanner software and communication tools – Point Of Sale Systems – Guest and Administration Voicemail – Call Accounting – Cabling – Hub / Switch Management Systems – Assist and Support Electronic Door Locking Computer System – Computer Virus protection – Hotel IT Security and Firewalls · Maintain an up-to-date list of all computer hardware and software at hotel · Monitor the performance of the systems and maintain log book of performance · Understand all standards and customized features and functions of the Hotel front office system · Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications · Maintain uncompromising data and physical security standards · Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system · Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader · Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion · Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader · Notify department heads on current computer related issues, new releases, MIS trends, viruses etc. · Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency · Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors · Install and test corporate approved program changes to the hotel computer system(s) · Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs · Ensure all hotel routine maintenance for IT equipment comply with policies and standard · Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards · Ensure all hotel policies and information security comply with standards · Investigate and report software problems to the vendor, or to the Support Centre · Identifying colleagues to train user on systems · Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office · Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader · Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable · Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity · Select suitable Software/Hardware vendors for the hotel · Collaborate with other departments to ensure all IT related items meets the various Audit requirements

What we need from you

• Diploma or Vocational Certificate in Computer Science or IT or related field · 4 years’ related experience or with computer set-up and troubleshooting · Working knowledge of networks and operating systems and databases · Strong analytical and problem-solving skills · Knowledge in PCI DSS (Payment Card Industry Data Security Standards) · Great communication skills · A team player, proactive, responsible, hardworking and able to work under pressure

What we offer

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. · True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests · True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay · True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs · True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Job Reference: EMEAA34211