Imagica Health Looking for Technical Support Analyst at Surat, Gujarat Full Time

Position Title: Technical Support Analyst

• Provide technical support to clients for software solutions
• Offer online and telephonic support to clients

Responsibilities:

• Provide online and telephonic support to clients
• Perform basic testing of solutions
• Provide functional support at L1 level
• Identify, diagnose and troubleshoot technical issues

Required Skills:

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Experience with computer software troubleshooting
• Familiarity with operating systems, networking, and software applications
• Ability to work independently and as part of a team
• Strong attention to detail and ability to prioritize tasks

Job Types: Full-time, Regular / Permanent

Salary: ₹100,000.00 – ₹300,000.00 per year

Benefits:

• Leave encashment
• Paid sick time

Schedule:

Supplemental pay types:

• Joining bonus
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)