Roles & Responsibilities:
Maintain essential IT responsibilities, including operating systems, security tools, laptops, desktops, software, and other hardware.
Familiarity with cloud services and computing
Diagnose and resolve problems quickly and communicate with a variety of users and teams.
Perform systems administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Maintain internal infrastructure requirements including, laptop and desktop computers, security updates; support intranet, configure various hardware and software applications including: email, web, antivirus software, telecommunications, and file and printing services.
Support collaboration software, including Zoom, Teams, etc.
Deploy new laptops and desktops using automated methods such as disk imaging and scripted deployments. Upgrade systems with new releases and scheduled laptop and desktop refreshes.
Onboard new employees including system deployment, account creation, and support to help new employees get up and running.
Maintain and build technical documentation, manuals, and IT policies.
Provide systems support to end-users, plus various projects as required.
Support end-users via e-mail, telephone, Zoom/Teams.
Perform routine/scheduled audits of the system based on vulnerability assessments.
Maintaining security through updates, patches, and proper permissions.
Assist in additional organizational activities as required by management.
Mandatory Skills:
Proven work experience in IT.
Experience with any/all of the following: Microsoft Windows, MacOS, Microsoft Office, Asset Management, antivirus software, endpoint management software, security software.
Excellent communication, interpersonal skills, and attention to detail.
Excellent problem-solving and troubleshooting skills. Motivated self-starter and self-sufficient.
Added Advantage:
Knowledge of and experience with VMware, Linux, cybersecurity.
Experience in scripting to automate routine tasks.
Certifications, such as MCSE, Server+, Network+.
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