Incedo Looking for Technical Support Executive 1 at Gurgaon, Haryana Full Time

Company Overview Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Role Description

Role Description: Technical Support Executive – Business operations

Management Trainee ensures accurate execution and trading of new assets and security positions. Build rapport with other Operations Associates to ensure operational efficiencies. Identify inefficiencies and work to implement new processes and procedures to improve quality and productivity.

Role and responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration, password reset
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate team.
• Maintain call quality
• Refer to internal database or external resources to provide accurate tech solutions.

Skills

• Excellent problem solving & communication skills
• Customer service approach
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Hands-on experience with Windows/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Open to work 24*7

Qualifications

• 0 to 3+ years of experience in Technical Support.
• Graduate. Preferably Btech/BCA or relevant field.

Company Value Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.