Minimum 3 years of experience
Primary Skills:
3+ year of experience in Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
Answer calls from users, creating tickets and resolving issues.
Manage critical issues via Critical Incident Response Tracking (CIRT) process.
Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
Record critical information in the internal tracking application to clearly document the problem, action taken, and end solution for a historical record, monitor and update the status of various customer problems at any given time, and provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other IT staff.
Assist users with technical issues in patient care systems.
Roles and Responsibilities
Handling Basic L1 level queries for the users
Provide assistance and training to users on information technology systems.
Diagnose and quickly resolve a wide range of Windows applications issues.
Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
Understanding Azure.
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Customize & configure desktop hardware to meet specifications and business standards.
Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
Strong organizational skills and ability to multi-task in a small business environment
Team players must be able to work with people within and outside of the IT department.
Customer service oriented.
Must be willing to work in shifts.
Qualifications
Bachler Degree
Range of Year Experience-Min Year
3
Range of Year Experience-Max Year
5
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