Technical support-trainee
RESPONSIBILITIES
Assist in onboarding and provide ongoing support with other team members to effectively and efficiently solve users’ issues provide ongoing support;
Serve as a liaison between the customer and the software development team to resolve issues;
Document cases and customer interactions using issue tracking system;
Contact service companies to initiate repair calls;
Providing support, including procedural documentation and relevant reports;
Develop and maintain product expertise and work closely with other support and product team members to resolve user issues;
Actively pursue methods of work simplification for efficiency and proficiency of persons supported. *Maintain a clean and orderly work area;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Handle incoming requests from administrative customers, as well as their, end-users in a professional, prompt and thorough manner;
Accurately prepare payrolls and timesheet information for persons supported, as required, and using prescribed departmental system;
REQUIREMENTS
Excellent Communication(both verbal & written- English)
Must be excellent team player
Good in problem solving
Good in analytical skills
Experience in Customer Service ( added advantage)
BENEFITS
Hybrid working model
Flexible working time
Ownership
Food Coupons
Rewards
Incentives
Health insurance
Team outing & Team lunch
Unlimited Pantry access
INTERESTED!
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Job Types: Full-time, Regular / Permanent
Salary: Up to ₹300,000.00 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
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+91 8838679940
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