We are seeking a highly organized and efficient Helpdesk Ticket Dispatcher to join our team and facilitate the resolution of technical issues for our clients.
Job Description:
US Shift (8:30 PM to 5:30 AM IST)
Working Days: 5 days (Mon-Fri)
Experience: Min. 2 years
Job Roles and Responsibilities:
Monitor all the tickets on a daily basis to check if any ticket is unassigned or if any ticket’s SLA has been breached.
Taking ownership of a current request assigned to you and ensuring they are handled effectively within TAT.
Responsible for administrative tasks.
Logging in tickets/dispatching tickets, and making sure the details filled in the ticket are correct and that it is assigned to an appropriate technician/engineer.
Monitor all the tickets on a daily basis to check if any ticket is unassigned or if any ticket’s SLA has been breached.
Requirement:
Minimum 2 years experience as Customer Care Representative/Virtual Assistant for Voice process (International client).
Communicate ideas both verbally and in written form in a clear, concise, and professional manner.
Knowledge of IT process and Ticket management (Not mandatory).
Knowledge of Basic/advanced office tools.
Ability to understand and apply technical concepts.
Coordinating and communicating with other departments to ensure good customer experience.
Good documentation skills related to proposal writing, scheduling meetings, etc.
The candidate should be self-motivated, and punctual, need to work independently and take initiative.
The role would require working in the US time zone.
Skills:
Good communication skills with speech clarity and fluency in the English language.
Excellent telephone etiquette.
Ability to multitask, prioritize and manage time effectively.
Knowledge of customer care principles and practices.
Team skills, including the ability to establish and maintain effective working relationships.
Infomatic Solutions is always looking for talented individuals to join its team. We recognize that productive individuals are valuable additions to our organization. If you possess the zeal and passion to work with a great company, we invite you to apply!
Job Posted
May 24, 2023
Department
Remote Staffing
Job Location
Ahmedabad, Gujarat
HR Phone number
7359594296
HR E-mail address
[email protected]
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